Overview

ScalePad Lifecycle Manager X Inspector (Beta)

ScalePad Lifecycle Manager X is the platform MSPs use to track hardware inventory, warranty and replacement timelines, service contracts, SaaS assets, and vCIO planning across their Customer base. The ScalePad Lifecycle Manager X Inspector (Beta) connects to your ScalePad tenant with a single API key, automatically discovers every managed Customer, and brings each Customer's hardware fleet, warranty status, contracts, SaaS assets, and lifecycle insights into Liongard, with change detection that tells you when lifecycle risk moves.

What you can monitor

For your ScalePad tenant:

• Every managed Customer (client), with lifecycle stage, primary domain, hardware asset count, contact count, and country
• Tenant roll-ups: total managed clients, hardware assets, and contacts
• The integration configurations on your ScalePad tenant

For each Customer:

• Hardware inventory: device name, type, manufacturer, model, serial number, operating system, RAM, and last login user
• Hardware lifecycle and warranty records: purchase date, warranty expiry, and manufacturer end-of-life date
• Warranty-expired and replacement-due hardware counts
• Service contracts, with type, status, recurring, and billable flags
• ScalePad lifecycle insights, with category, risk level, affected asset count, and trend
• SaaS assets tracked in ScalePad

How it works

A Parent Inspector holds your ScalePad API key and discovers every managed Customer in your tenant. Liongard creates a Child Inspector for each Customer, mapped to its own Liongard Environment, and each Child inherits the API key automatically. The Inspector is read-only and never changes anything in ScalePad.

Benefits

• Get alerted when a Customer's warranty-expired or replacement-due hardware count rises, so you act before hardware fails without coverage.
• Catch a drop in active contracts before the billing cycle does.
• Bring ScalePad's High-risk lifecycle insights into the Liongard timeline, so business reviews rest on objective data.
• See total managed assets, contacts, and integrations across your tenant at a glance.
• Correlate hardware lifecycle risk with each Customer's security posture in Liongard.

The Inspector ships with 8 alert rules, listed in the ScalePad Lifecycle Manager X Inspector Summary. All rules ship turned off. To receive these alerts, turn the rules on under Admin > Actionable Alerts.

Inspector Setup Preparation

Step 1: Create a ScalePad API Key

1. Log in to the ScalePad Hub at app.scalepad.com.
2. Open your account menu and navigate to the API (BETA) page.
3. Click New API key.
4. Enter a descriptive name (for example, Liongard Integration) and set an expiration date (default: 2 years).
5. Click Generate.
6. Copy the key immediately. ScalePad displays it only once.

The API key has read access to your full tenant; there are no additional scopes to configure. One key covers every managed Customer.

Inspector Setup:

Step 2: Configure the ScalePad Lifecycle Manager X Inspector in Liongard

1. Log in to the Liongard platform.
2. In Liongard, navigate to Admin > Inspectors > Inspector Types > Navigate to the ScalePad Lifecycle Manager X Inspector > Select Add System.

Since ScalePad is a multi-tenant system where one tenant manages many Customers, you'll set up a single Parent Inspector that will then auto-discover a Child Inspector for each Customer.

Fill in the following information:

• Type of Inspector: Parent
• Environment: Select your MSP's Environment
• Friendly Name: Suggested Naming: [MSP Name] ScalePad Lifecycle Manager X Parent
• Agent: Select the On-Demand Agent
• Inspector Version: Latest
• ScalePad API Key: The API key generated in the ScalePad Hub
• Scheduling: The Inspector will default to run once a day at the time it's set up. Here you can adjust the schedule
• Select Save. The Inspector will now be triggered to run within the minute.

If you manage more than one ScalePad tenant (for example, separate regional entities), add one Parent Inspector per tenant, each with its own API key.

Step 3: Child Inspector Setup

After the first run of the Parent Inspector, each managed ScalePad Customer will be auto-discovered and surfaced in the Discovered Systems tab on the Inspectors > ScalePad Lifecycle Manager X page. Child Inspectors inherit the API key from the Parent, so you don't re-enter credentials.

• Activate or Archive your Discovered Systems by ensuring they're mapped to the correct Environment > Check the checkbox to the left of Inspector(s) > Select the Actions drop-down menu > Activate Launchpoints (or Archive Launchpoints).
• Click Save.

Troubleshooting

• Invalid API key, or no data after the first run: Confirm you copied the full API key at generation time (ScalePad shows it only once), and that the user who created it has the Administrator permission. Generate a new key under ScalePad Hub > API (BETA) if needed.
• Hardware Lifecycle and Insights tabs are empty: Your ScalePad tenant doesn't include a Lifecycle Manager subscription. Those tabs, and the warranty-expired and replacement-due counts, stay empty until the subscription is added. The rest of the run succeeds.
• No Customers discovered after the Parent run: Check the Parent's run history for errors. If the Parent ran successfully, confirm your ScalePad tenant has at least one active managed client.
• Rate limit errors on large tenants: ScalePad limits how many API requests a key can make in a short window. The Inspector backs off and retries automatically; if errors persist, reduce the inspection frequency.
• API key expired: ScalePad API keys default to a 2-year expiration. Generate a new key under ScalePad Hub > API (BETA) and update the Parent Inspector in Liongard.

Inspector FAQs