Go to Admin > Integrations > ServiceNow > Ticketing and select the checkbox next to Enable ServiceNow Incident Creation.
In the Assignment Group pulldown, select the Assignment Group you want Liongard to land incidents.
In the Default Resolution Code pulldown, select a Resolution Code you want Liongard to use when it closes tickets.
Map ServiceNow States with Liongard statuses.
You should have ServiceNow statuses for the following Liongard statuses:
The ServiceNow Priority selected will result in values being set for the Impact and Urgency fields in ServiceNow.
To set up which alerts you want to be sent as incidents to ServiceNow, click here.**
Updated 8 months ago