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Datto RMM

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Quick Details

Recommended Agent: On-Demand
Supported Agents: On-Demand or Self-Managed
Is Auto-Discovered By: N/A
Can Auto-Discover: Datto RMM Child Inspectors
Parent/Child Type Inspector: Yes
Inspection via: API
Data Summary: Here

Overview

See it in Action

Inspector Description

The Datto RMM Inspector is a dedicated Inspector for the Datto RMM platform. This Inspector reports on Datto RMM account information, users, devices, and alerts.

Inspector Setup Preparation

Step 1: Creating a Datto RMM Security Level for the Inspector

  1. Log in to Datto RMM and navigate toSetup > Security Levels and click Create Security Level.

  2. Name the Security level Liongard (Read-Only).

  3. Toggle on the following under Configuration below.

    1. Open the Device Visibility section: Toggle on Sites and click Add Site

    2. Select Add all or the sites individually that you want.

    3. Open the Permissions section and toggle ON the following Disabled Permissions:

      • Global
      • Sites
      • Components
      • ComStore
      • Jobs
      • Reports
      • Setup
      • Microsoft 365

  4. View should be selected by default once toggled on if not select View for the enabled permissions and click Save security level.

Step 2: Creating a Datto RMM User for the Inspector

  1. Log in to Datto RMM and navigate to Setup > User and click Create User

  1. Fill out the required fields, select Liongard (Read-Only) for the security level and click Create user.

Step 3: Enable API Access and Generate API Keys

  1. Verify that the Enable API Access feature is toggled on.

    1. Click Setup and then Global Settings.

  2. Navigate back to Setup > Users and select the user that you created in the earlier steps.

  3. Under the API section, click Generate API Keys.

  4. Document and store your API key information in a secure place. The following will be needed for the inspector setup: API URL, API Key, and the API Secret Key.

  5. Click Save user once you are done.

Liongard Inspector Setup

Step 1: Parent Inspector Setup

Since Datto RMM is a multi-tenant system where a single portal is used to manage many Environments, you will set up a single "Parent" Inspector with the Datto RMM Management Console that will then auto-discover the "Child" Inspectors for each Environment.

In Liongard, navigate to Admin > Inspectors > Inspector Types > Navigate to the Datto RMM Inspector > Select Add System.

Fill in the following information:

  • Type of Inspector: Parent
  • Environment: Select your MSP's Environment
  • Friendly Name: Suggested Naming: [MSP Name] Datto RMM Parent
  • Agent: Select On-Demand Agent
  • Inspector Version: Latest (Auto-Update)
  • Access Key ID: The API Key generated earlier
  • Secret Access Key: The API Secret Key generated earlier
  • API URL: The API URL noted from generating the API Keys (Ex: https://zinfandel-api.centrastage.net)
  • Scheduling: The Inspector will default to run once a day at the time the Inspector is set up. Here you can adjust the schedule.

Select Save. The Inspector will now be triggered to run within the minute.

Step 2: Child Inspector Setup

After the first run of the Parent Inspector, your client Datto RMM sites will be Auto-Discovered and surfaced on the Discovered Systems page.

Navigate to the Discovered Systems tab in your Inspectors > Datto RMM page

  • Activate your Discovered Systems by ensuring they're mapped to the correct Environment > Select the checkbox to the left of Inspector(s) > Select the Actions drop-down menu > Activate Launchpoints.
  • Users may also Archive Discovered Systems by Selecting the checkbox to the left of the Inspector(s) > Select the Actions drop-down menu > Archive Launchpoints.

Optional: Turn on Flexible Asset/Configuration Auto-Updating

If you would like this Inspector's data to be sent to ConnectWise and/or IT Glue, turn on Flexible Assets/Configurations for this Inspector:

  • ConnectWise: Admin > Integrations > ConnectWise > Configuration Types > Confirm the "Configuration Auto-Updating" toggle is enabled
  • IT Glue: Admin > Integrations > IT Glue > Flexible Assets > Confirm the "Flexible Asset Auto-Updating" toggle is enabled

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429 or 504 Errors on Child Inspectors

If you are receiving 429 errors, 504 errors, or an error stating "Too Many Requests" on your Datto RMM Child Inspectors, check out our documentation here.

Updated 11 days ago