Inspector Status Messages

Below is a list of statuses you will see under your Inspector management screens. These are intended to provide guidance on initial troubleshooting steps.

Status

Definition

Agent Issue

The Inspector is not assigned an Agent, OR
the Inspector is in a "Scheduled" state and is associated with an Agent that has NOT had a heartbeat in over 24 hours.

Completed

The Inspector has landed a Data Print to the platform, and the Data Print was successfully processed by the platform.

Disabled

The Inspector is not enabled to run.

Inspector Failure

The Inspector failed to upload a Data Print to the platform due to an issue encountered during its execution.

Liongard is responsible for resolving this issue.

Not Triggered

The Inspector has never been scheduled to run.

Platform Failure

The Inspector successfully uploaded a Data Print to the platform, and there was an issue encountered during the payload processing. These issues include the payload being too large, PSA mappings failing to sync, etc.

Processing

Not applicable to On-Demand Agents.

The Agent responsible for the Inspector has received the job from the platform and is getting ready to invoke the inspection.

Running

The Agent responsible for the Inspector has started the execution of the Inspector process.

Scheduled

The platform has created the inspection job and is waiting for the Agent to process it.

Setup Issue

The Inspector failed to upload a Data Print to the platform due to an issue encountered during its execution.

The partner is responsible for resolving this issue.

Timeout

The Inspector failed to upload a Data Print to the platform within the time allotted. For On-Demand Agents, the allotted time is 15 minutes. For all other Agent types, the allotted time is 2 hours.


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