Inspector Status Messages
Below is a list of statuses you will see under your Inspector management screens. These are intended to provide guidance on initial troubleshooting steps.
| Status | Definition |
|---|---|
| Agent Issue | The Inspector is not assigned an Agent, OR the Inspector is in a "Scheduled" state and is associated with an Agent that has NOT had a heartbeat in over 24 hours. |
| Completed | The Inspector has landed a Data Print to the platform, and the Data Print was successfully processed by the platform. |
| Disabled | The Inspector is not enabled to run. |
| Inspector Failure | The Inspector failed to upload a Data Print to the platform due to an issue encountered during its execution. |
| Not Triggered | The Inspector has never been scheduled to run. |
| Platform Failure | The Inspector successfully uploaded a Data Print to the platform, and there was an issue encountered during the payload processing. These issues include the payload being too large, PSA mappings failing to sync, etc. |
| Processing | Not applicable to On-Demand Agents. The Agent responsible for the Inspector has received the job from the platform and is getting ready to invoke the inspection. |
| Running | The Agent responsible for the Inspector has started the execution of the Inspector process. |
| Scheduled | The platform has created the inspection job and is waiting for the Agent to process it. |
| Setup Issue | The Inspector failed to upload a Data Print to the platform due to an issue encountered during its execution. The partner is responsible for resolving this issue. |
| Timeout | The Inspector failed to upload a Data Print to the platform within the time allotted. For On-Demand Agents, the allotted time is 15 minutes. For all other Agent types, the allotted time is 2 hours. |
Updated 5 months ago