Below is a list of statuses you will see under your Inspector management screens. These are intended to provide guidance on initial troubleshooting steps.
|Agent Issue||The Inspector is not assigned an Agent, OR|
the Inspector is in a "Scheduled" state and is associated with an Agent that has NOT had a heartbeat in over 24 hours.
|Completed||The Inspector has landed a Data Print to the platform, and the Data Print was successfully processed by the platform.|
|Disabled||The Inspector is not enabled to run.|
|Inspector Failure||The Inspector failed to upload a Data Print to the platform due to an issue encountered during its execution.|
Liongard is responsible for resolving this issue.
|Not Triggered||The Inspector has never been scheduled to run.|
|Platform Failure||The Inspector successfully uploaded a Data Print to the platform, and there was an issue encountered during the payload processing. These issues include the payload being too large, PSA mappings failing to sync, etc.|
|Processing||Not applicable to On-Demand Agents.|
The Agent responsible for the Inspector has received the job from the platform and is getting ready to invoke the inspection.
|Running||The Agent responsible for the Inspector has started the execution of the Inspector process.|
|Scheduled||The platform has created the inspection job and is waiting for the Agent to process it.|
|Setup Issue||The Inspector failed to upload a Data Print to the platform due to an issue encountered during its execution.|
The partner is responsible for resolving this issue.
|Timeout||The Inspector failed to upload a Data Print to the platform within the time allotted. For On-Demand Agents, the allotted time is 15 minutes. For all other Agent types, the allotted time is 2 hours.|
Updated 11 months ago