Overview

Liongard's IT Glue Pro Sync feature enhances the documentation processes by automatically syncing asset type information from Liongard directly into IT Glue's core configurations. This allows you to manage your assets in IT Glue more effectively through the power of automation.

By collecting asset information from Liongard's inspectors into a consolidated asset inventory in IT Glue's Core Configurations, you can leverage the full power of IT Glue's capabilities using Liongard's data.

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IT Glue Pro Sync Access

As of the current Beta Release, IT Glue Pro Sync will only be supported for data centers hosted in the United States. As a result, we are limiting the release to our US-based partners.

If this limitation does not present an issue for your team, reach out to your account manager to provision you with access to this feature with the understanding that your data will be routed through US-based servers.

How It Works

Automated Asset Syncing : Liongard automatically creates and updates core configurations in IT Glue using data from Liongard's Metrics for selected active inspectors.

Continuous Configuration Updates: Core configuration asset records in IT Glue are automatically updated as Liongard's inspectors surface configuration data from the underlying systems.

External System Links: Core configurations include links to Liongard source data and autotask asset management links for further data enrichment.

Enabling Core Configuration Asset Syncing

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Prerequisites

IT Glue Pro Sync is only available if the feature has been enabled for your instance.

• Contact your Account manager for pricing and sign-up details.
• After purchase, you will be able to enable the feature on your instance.

Before enabling configuration asset syncing, ensure that you have successfully completed the Liongard IT Glue integration.

Step 1: Enable IT Glue Sync.

• Navigate to Integrations > IT Glue > Configurations to access the core configuration auto-updating feature.
• Select the Enable IT Glue Sync checkbox to allow Liongard to automatically create and update IT Glue configurations for your selected systems.

Step 2: Select IT Glue Configuration Assets for Auto-Updating

• In the table below, select the configuration types Liongard will create and Update in IT Glue.

• Once enabled, configuration data from active system inspectors in Liongard will sync to IT Glue within the next 24 hours by default.

  

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Existing Configurations in IT Glue

NOTE: If any existing config record(s) match an asset in Liongard, we will UPDATE/OVERWRITE the EXISTING record in IT Glue.

Step3: Select Environments for Configuration Asset Auto-Updating

• Click the "SELECT ENVIRONMENTS" tab

  

• Click the "Core Configuration Auto-Updating By Default" checkbox (Optional), if you want imported environments to have Core Configurations Auto-Updating ON by default.

• Toggle on Configuration Auto-Updating for the environments.

  • Click the checkbox to select all environments, then click the Actions dropdown and select 'Turn On'. or

  • Toggle on Configuration Auto-Updating individually.

    

Supported Liongard Inspector and IT Glue Configuration Types

Below is a list of the Liongard inspector types currently supported for IT Glue configuration auto-updating.

IT Glue Pro Sync FAQs

1. Why don't I see assets from a particular inspector syncing over?
   1. Right now, we don't support all inspectors. Please see the inspector support table for more information.
2. I currently have the flexible asset integration enabled does this new integration conflict with or delete those assets?
   1. Currently, IT Glue Pro Sync is an additive integration that will only create/update your configurations and have no impact on your flexible assets.
3. Does IT Glue Pro sync relate configurations to my existing flexible assets?
   1. No, it currently does not yet have this functionality, they are currently two separate integrations.
4. Will flexible assets continue to work if I turn on IT Glue Pro Sync?
   1. Yes flexible assets will continue to be updated regularly.
5. Why would I want to use both Flexible Assets and IT Glue Pro Sync?
   1. Since IT Glue Pro Sync only works for configurations categorized as hardware and network assets, you should still leverage flexible assets to document and cover other systems that fall outside of this, such as Active Directory and Microsoft 365.
6. How are you matching to existing configurations in IT Glue?
   1. We currently match based on either MAC Address or Serial Number.
7. What fields do you currently populate for a configuration?
   1. Name of the Config (Hostname or Device Name)
   2. Hostname
   3. Model
   4. Serial Number
   5. Notes (adds to existing notes)
      1. Contains links back to Liongard for each inspector the system was found
   6. Configuration Interfaces
      1. Right now just a single Interface with MAC and IP.

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         Further iterations of this feature will expand the list above.

8. Can I choose what you overwrite?
   1. Currently, this is not an option and the sync will overwrite any fields that we have to populate on our end.