We will start by creating an API-only user in your Autotask instance that Liongard will use to connect to Autotask.
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- Log in to your Autotask Instance.
- Click on the Autotask menu at the top left of the Autotask interface. Then, click Admin > Resources (Users)
- Then, click the drop down button next to + New button in the top lefthand corner and select New API User.
- Fill in the following information in the resulting pop-out:
- First Name: Liongard
- Last Name: Bot
- Email: Your email address or that of an appropriate service address.
- Security Level: Select API User (system)
- The remaining fields can be left as defaults or filled out as you like.
- Click the links to generate your Username (Key) and Password (Secret).
- Copy and save the Username (Key) and Password (Secret) as it is needed for the integration in Liongard.
API Tracking Identifier section:
- In the Integration Vendor field, select Liongard - Documentation
Click Save & Close
- Verify that the new user appears in your list of Autotask users.
Updated 2 months ago