We will start by creating an API-only user in your Autotask instance that Liongard will use to connect to Autotask.

Create a Liongard API Account in Autotask

1. Log in to your Autotask Instance.
2. Click on the Autotask menu at the top left of the Autotask interface. Then, click Admin > Resources (Users)

3. Then, click the drop down button next to + New button in the top lefthand corner and select New API User.

4. Fill in the following information in the resulting pop-out:

General section:

• First Name: Liongard
• Last Name: Bot
• Email: Your email address or that of an appropriate service address.
• Security Level: Select API User (system)
• The remaining fields can be left as defaults or filled out as you like.

Credentials section:

• Click the links to generate your Username (Key) and Password (Secret).
• Copy and save the Username (Key) and Password (Secret) as it is needed for the integration in Liongard.

API Tracking Identifier section:

• In the Integration Vendor field, select Liongard - Documentation

Click Save & Close

5. Verify that the new user appears in your list of Autotask users.

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Next Step

Integrate Autotask with Liongard