Syncro

This document provides the steps required to configure the Syncro Inspector.

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Quick Details

Recommended Agent: On-Demand
Supported Agents: On-Demand or Self-Hosted
Is Auto-Discovered By: N/A
Can Auto-Discover: N/A
Parent/Child Type Inspector: Yes
Inspection via: API
Data Summary: Here

Overview

The Syncro Parent Inspector will return PSA data. Child Inspectors for each Environment will return RMM data.

See it in Action

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Syncro API Account

Before you begin here, make sure your Syncro API account is set up correctly.

Follow all the steps on the Syncro API Account documentation.

Inspector Setup Preparation

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Syncro Parent Inspector

The Syncro Parent Inspector will be auto-discovered and auto-activated upon setting up the Syncro Integration. You should not have to manually deploy a Syncro Inspector. For more information, please review our Syncro Integration documentation.

Liongard Inspector Setup

A Syncro Parent Inspector will be automatically deployed and activated when completing a Syncro Integration. Syncro Child Inspectors will still need to be activated by following Step 2 below.

If you are not using the Syncro Integration, a Parent Inspector can be manually deployed by following Step 1 below.

Step 1: Parent Inspector Setup

Since Syncro is both a PSA and RMM and is a multi-tenant system where a single portal is used to manage many Environments, you will set up a single "Parent" Inspector with the API Key that will then auto-discover "Child" Inspectors for each Environment.

The Syncro Parent Inspector will return PSA data. Child Inspectors for each Environment will return RMM data.

In Liongard, navigate to Admin > Inspectors > Production > Navigate to the Syncro Inspector > Add System.

Fill in the following information:

  • Type of Inspector: Parent
  • Environment: Select your MSP's Environment
  • Friendly Name: Suggested Naming: [MSP Name] Syncro Parent - PSA Data
  • Agent: On-Demand
  • Inspector Version: Latest
  • Company Subdomain: The company subdomain from the Syncro URL. For example, for "liongard.syncromsp.com", the company subdomain would be "liongard"
  • API Key: The API key for the Syncro MSP account from .syncromsp.com/api_tokens
  • Scheduling: The Inspector will default to run once a day at the time the Inspector is set up. Here you can adjust the schedule

Select Save. The Inspector will now be triggered to run within the minute.

Step 2: Child Inspector Setup

After the first run of the Parent Inspector, your client Syncro customers will be Auto-Discovered in the Discovered Systems tab on the Inspectors > Syncro page.

Navigate to the Discovered Systems tab in your Inspectors > Syncro page

  • Activate or Archive your Discovered Systems by ensuring that they're mapped to the correct Environment > Check the checkbox to the left of Inspector(s) > Select the Actions drop down menu > Activate Launchpoints

Optional: Turn on Flexible Asset/Configuration Auto-Updating

If you would like this Inspector's data to be sent to ConnectWise and/or IT Glue, turn on Flexible Assets/Configurations for this Inspector:

  • ConnectWise: Admin > Integrations > ConnectWise > Configuration Types > Confirm the "Configuration Auto-Updating" toggle is enabled
  • IT Glue: Admin > Integrations > IT Glue > Flexible Assets > Confirm the "Flexible Asset Auto-Updating" toggle is enabled

Syncro Manage Quick Tips/FAQs

Inspector FAQs


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