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Quick Details

Recommended Agent: On-Demand
Supported Agents: On-Demand or Self-Managed
Is Auto-Discovered By: N/A
Can Auto-Discover: N/A
Parent/Child Type Inspector: Yes
Inspection via: API
Data Summary: Here

Overview

The Syncro Parent Inspector will return PSA data. Child Inspectors for each Environment will return RMM data.

See it in Action

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Syncro API Account and Restriction Requirements

Before you begin here, make sure your Syncro API account is set up correctly. Follow all the steps on the Syncro API Account documentation.

Additionally, if you have enabled any API access restrictions, please ensure you are allowlisting Liongard's Application IP address in order to ensure that your Integration and Inspector are working properly as detailed in this support article.

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Syncro API Account

Before you begin here, make sure your Syncro API account is set up correctly.

Follow all the steps on the Syncro API Account documentation.

Inspector Setup Preparation

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Syncro Parent Inspector

The Syncro Parent Inspector will be auto-discovered and auto-activated upon setting up the Syncro Integration. You should not have to manually deploy a Syncro Inspector. For more information, please review our Syncro Integration documentation.

Liongard Inspector Setup

A Syncro Parent Inspector will be automatically deployed and activated when completing a Syncro Integration. Syncro Child Inspectors will still need to be activated by following Step 2 below.

If you are not using the Syncro Integration, a Parent Inspector can be manually deployed by following Step 1 below.

Step 1: Parent Inspector Setup

Since Syncro is both a PSA and RMM and is a multi-tenant system where a single portal is used to manage many Environments, you will set up a single "Parent" Inspector with the API Key that will then auto-discover "Child" Inspectors for each Environment.

The Syncro Parent Inspector will return PSA data. Child Inspectors for each Environment will return RMM data.

In Liongard, navigate to Admin > Inspectors > Inspector Types > Navigate to the Syncro Inspector > Add System.

Fill in the following information:

• Type of Inspector: Parent
• Environment: Select your MSP's Environment
• Friendly Name: Suggested Naming: [MSP Name] Syncro Parent - PSA Data
• Agent: On-Demand
• Inspector Version: Latest
• Company Subdomain: The company subdomain from the Syncro URL. For example, for "liongard.syncromsp.com", the company subdomain would be "liongard"
• API Key: The API key for the Syncro MSP account from .syncromsp.com/api_tokens
• Scheduling: The Inspector will default to run once a day at the time the Inspector is set up. Here you can adjust the schedule

Select Save. The Inspector will now be triggered to run within the minute.

Step 2: Child Inspector Setup

After the first run of the Parent Inspector, your client Syncro customers will be Auto-Discovered in the Discovered Systems tab on the Inspectors > Syncro page.

Navigate to the Discovered Systems tab in your Inspectors > Syncro page

• Activate or Archive your Discovered Systems by ensuring that they're mapped to the correct Environment > Check the checkbox to the left of Inspector(s) > Select the Actions drop down menu > Activate Launchpoints

Optional: Turn on Flexible Asset/Configuration Auto-Updating

If you would like this Inspector's data to be sent to ConnectWise and/or IT Glue, turn on Flexible Assets/Configurations for this Inspector:

• ConnectWise: Admin > Integrations > ConnectWise > Configuration Types > Confirm the "Configuration Auto-Updating" toggle is enabled
• IT Glue: Admin > Integrations > IT Glue > Flexible Assets > Confirm the "Flexible Asset Auto-Updating" toggle is enabled

Syncro Manage Quick Tips/FAQs

Inspector FAQs