Liongard Roar

Roar Users Guide & Documentation

Welcome! You'll find comprehensive guides and documentation to help MSPs start working with Liongard's Roar as quickly as possible, as well as support if you get stuck. Let's go #MakeITRoar!

Get Started    

Getting Started with Liongard

Let's get you up and running with Liongard!

Welcome to Liongard! Before you attend your first Smart Start Session, be sure to complete the following prerequisites:

You can always turn on your Onboard Checklist on your Liongard Dashboard under Support > Show Onboard Checklist.

For more information on how to set up billing for Liongard, please review our documentation.

Overview Video

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Step 1: Add Company Information

Fill out your company information under your Username > Company Settings.

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Step 2: Import and Map Managed Customers

Import companies into Liongard from ConnectWise Manage, IT Glue, Autotask, CSV, or manually one-by-one.

👍

Integrating a PSA

If you choose to integrate your PSA with Liongard, Liongard will auto-discover all of the Internet Domain/DNS Inspectors for the applicable companies selected in your Import Options.

For more information on integrations, please visit our Liongard Integration Best Practices documentation

System

Integration Documenation

Setup Time

ConnectWise Manage

Setup the ConnectWise Integration

10 minutes

IT Glue

Setup the IT Glue Integration

10 minutes

Autotask

Setup the Autotask Integration

10 minutes

CSV

Manual Environment Import

10 minutes

Manually

In Liongard, go to: Admin > Environments > Add Environment

1 minute/customer

Turn on ConnectWise Configuration Auto-Updating

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Turn on IT Glue Flexible Asset Auto-Updating

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Step 3: Deploy On-Premise Agents

Install On-Premises Agents to inspect systems inside your customers' networks. These systems include Active Directory, Firewalls, SQL Server, and Windows. Roll these Agents out through our MSI Installer or an RMM Script.

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With systems that require local network access, the most typical deployment strategy is to install one Liongard Agent per Environment. A single Liongard Agent can facilitate inspections across that whole network.

Step 4: Set Up Your Ticketing Integration

To leverage Liongard’s automated ticketing, set up your Ticketing Integration

Step 5: Add Additional Users

Create Liongard User Accounts for anyone else on your team who will be rolling out Liongard under
Admin > Users.

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Step 6: Activate Auto-Discovered Inspectors

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Auto-Discovered Systems

Throughout your experience with Liongard, you'll get to take advantage of a feature called Auto-Discovery. In short, our Inspectors can discover other potential Inspectors which saves you a lot of manual setup work.

Here's an example of an Auto-Discovery chain:

This...

Auto-Discovers...

Which Auto-Discovers...

ConnectWise Manage, IT Glue, and Autotask Integrations

Internet Domains

TLS/SSL Certificates

On-Premise Auto-Discovery

This...

Auto-Discovers...

Which Auto-Discovers...

Which Auto-Discovers...

A Windows Agent installed on a domain controller

Windows Inspector

Active Directory

Any other Windows servers, SQL servers, & Hyper-V

Note: In the App, you can see which Inspectors Auto-Discover other Inspectors and which Inspectors are Parent/Child Type Inspectors by navigating to Admin > Inspectors > Discovers column.

As a best practice, activate the Inspectors for Internet Domains and TLS/SSL Certificates first.

Parent/Child Inspectors

For multi-tenant systems, Liongard uses a concept called Parent/Child relationships. This is a version of Auto-Discovery that allows Liongard to use one global parent Inspector to Auto-Discover all the companies in your multi-tenant systems.

We recommend you start by rolling out your Office 365 Inspector and Azure Active Directory Inspectors.

Set up the following Parent/Child Inspectors in Liongard next:

Inspector

Time to Setup

Auvik

10 minutes

Azure Active Directory

15 minutes

Bitdefender GravityZone

10 minutes

Cisco Meraki

10 minutes

Cisco Umbrella

5 minutes

Continuum RMM

5 minutes

Datto BCDR

5 minutes

Datto RMM

10 minutes

Duo Security

5 minutes

ESET Licensing

10 minutes

G Suite

10 minutes

JumpCloud

5 minutes

Kaseya VSA

5 minutes

NinjaRMM

5 minutes

Office 365

15 minutes

SentinelOne

5 minutes

Solarwinds N-Central

10 minutes

Sophos Central

10 minutes

Ubiquiti UniFi

10 minutes

Veeam Availability Console

5 minutes

Webroot Secure Anywhere GSM

10 minutes

These Inspectors all run via Cloud Agents which are already in your instance and ready to go!

Step 7: Roll Out Additional System Inspectors

Set up Firewall Inspectors

Next, we recommend setting up your firewall Inspectors.

Review our System Inspector Overview for more information on System Inspectors.

Step 8: Review and Edit Liongard's Example Actionable Alert Template

Once Inspectors have been rolled out, Liongard’s Example Actionable Alert Template is activated. Review and edit this template to get proactive alerts sent to Liongard, and then, your PSA or email.

Learn more about Actionable Alerts

Step 9: Leverage Metrics for Reporting

Get to data faster by leveraging Liongard’s Metrics. Metrics are the backbone of Liongard’s Reporting

Step 10: Take Advantage of Liongard's Automated Documentation

Familiarize yourself with the benefits of Liongard’s Automated Documentation

Register for Liongard’s Continuing Education Sessions

Getting Support

You can access support right from your Liongard Instance! In the bottom right corner of your instance, there is a blue thought bubble icon. Clicking that icon will allow you to do a search against this documentation site, or will allow you to chat directly with Liongard's support staff.

Updated 3 days ago


Getting Started with Liongard


Let's get you up and running with Liongard!

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