Liongard Roar

Roar Users Guide & Documentation

Welcome! You'll find comprehensive guides and documentation to help MSPs start working with Liongard's Roar as quickly as possible, as well as support if you get stuck. Let's go #MakeITRoar!

Get Started    

Getting Started with Roar

Let's get you up and running with Roar!

Welcome to Liongard! Before you attend your first Smart Start Session, be sure to complete the following prerequisites:

You can always turn on your Onboard Checklist on your Roar Dashboard under Support > Show Onboard Checklist.

Overview Video

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Step 1: Add Company Information

Fill out your company information under your Username > Company Settings.

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Step 2: Import and Map Managed Customers

Import companies into Roar from ConnectWise Manage, IT Glue, Autotask, CSV, or manually one-by-one.

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Integrating a PSA

If you choose to integrate your PSA with Roar, Roar will auto-discover all of the Internet Domain/DNS Inspectors for the applicable companies selected in your Import Options.

For more information on integrations, please visit our Roar Integration Best Practices documentation

SystemHow-to VideoHelpful DocsSetup Time
ConnectWise ManageImport companies via ConnectWise ManageSetup the ConnectWise Integration10 minutes
IT GlueImport companies via IT GlueSetup the IT Glue Integration10 minutes
AutotaskImport companies via Autotask Setup the Autotask Integration10 minutes
CSVImport companies via CSVImport Companies via CSV10 minutes
ManuallyImport a company manuallyIn Roar, go to: Admin > Environments > Add Environment1 minute/customer

Turn on ConnectWise Configuration Auto-Updating

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Turn on IT Glue Flexible Asset Auto-Updating

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Step 3: Deploy On-Premise Agents

Install On-Premises Agents to inspect systems inside your customers' networks. These systems include Active Directory, Firewalls, SQL Server, and Windows. Roll these Agents out through our MSI Installer or an RMM Script.

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With systems that require local network access, the most typical deployment strategy is to install one Roar Windows Agent per Environment. A single Roar Agent can facilitate inspections across that whole network.

Step 4: Set Up Your Ticketing Integration

To leverage Roar’s automated ticketing, set up your Ticketing Integration

Step 5: Add Additional Users

Create Roar User Accounts for anyone else on your team who will be rolling out Roar under
Admin > Users.

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Step 6: Activate Auto-Discovered Inspectors

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Auto-Discovered Systems

Throughout your experience with Roar, you'll get to take advantage of a feature called Auto-Discovery. In short, our Inspectors can discover other potential Inspectors which saves you a lot of manual setup work.

Here's an example of an Auto-Discovery chain:

This...Auto-Discovers...Which Auto-Discovers...
ConnectWise Manage, IT Glue, and Autotask IntegrationsInternet DomainsTLS/SSL Certificates

On-Premise Auto-Discovery

This...Auto-Discovers...Which Auto-Discovers...Which Auto-Discovers...
A Windows Agent installed on a domain controllerWindows InspectorActive DirectoryAny other Windows servers, SQL servers, & Hyper-V

Note: In the App, you can see which Inspectors Auto-Discover other Inspectors and which Inspectors are Parent/Child Type Inspectors by navigating to Admin > Inspectors > Discovers column.

As a best practice, activate the Inspectors for Internet Domains and TLS/SSL Certificates first.

Parent/Child Inspectors

For multi-tenant systems, Roar uses a concept called Parent/Child relationships. This is a version of Auto-Discovery that allows Roar to use one global parent Inspector to Auto-Discover all the companies in your multi-tenant systems.

We recommend you start by rolling out your Office 365 Inspector and Azure Active Directory Inspectors.

Set up the following Parent/Child Inspectors in Roar next:

InspectorTime to Setup
Auvik10 minutes
Azure Active Directory 15 minutes
Bitdefender GravityZone10 minutes
Cisco Meraki10 minutes
Cisco Umbrella5 minutes
Continuum RMM5 minutes
Datto BCDR5 minutes
Duo Security5 minutes
G Suite10 minutes
JumpCloud5 minutes
Kaseya VSA5 minutes
Office 36515 minutes
Sophos Central10 minutes
Ubiquiti UniFi10 minutes
Veeam Availability Console5 minutes
Webroot Secure Anywhere GSM10 minutes

These Inspectors all run via Cloud Agents which are already in your instance and ready to go!

Step 7: Roll Out Additional System Inspectors

Set up Firewall Inspectors

Next, we recommend setting up your firewall Inspectors.

Review our System Inspector Overview for more information on System Inspectors.

Step 8: Review and Edit Roar's Example Actionable Alert Template

Once Inspectors have been rolled out, Roar’s Example Actionable Alert Template is activated. Review and edit this template to get proactive alerts sent to Roar, and then, your PSA or email.

Learn more about Actionable Alerts

Step 9: Leverage Metrics for Reporting

Get to data faster by leveraging Roar’s Metrics. Metrics are the backbone of Roar’s Reporting

Step 10: Take Advantage of Roar's Automated Documentation

Familiarize yourself with the benefits of Roar’s Automated Documentation

Register for Roar’s Continuing Education Sessions

Getting Support

You can access support right from your Roar Instance! In the top right corner of your instance, there is a Support drop-down menu.

There you will find quick links to our:

Last Updated: 2020-08-07

Updated 3 days ago


Getting Started with Roar


Let's get you up and running with Roar!

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