Liongard Roar

Roar Users Guide & Documentation

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ConnectWise Manage

This document provides the steps required to configure the ConnectWise Manage Inspector.

Quick Details

Typically Runs From: Managed Cloud Agent
Is Auto-Discovered By: Performing the ConnectWise Platform Integration
Can Auto-Discover: Internet Domain Inspectors
Parent/Child Type Inspector: No

Overview

See it in Action

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How to Set it Up

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ConnectWise API Account

Before you begin here, make sure your ConnectWise API account is set up correctly.

Follow all the steps on the ConnectWise API Account documentation.

Inspector Setup Preparation

In order to set up this Inspector, please review and complete the first five steps in our ConnectWise Integration Documentation:

  1. Create your ConnectWise API Account.
  2. Complete the ConnectWise Integration with Roar.
  3. Complete the ConnectWise Company Import & Mapping.
  4. Turn on ConnectWise Configuration Auto-Updating
  5. Configure Roar's Smart Templates to pick which Actionable Alert rules send tickets to ConnectWise.
  6. Enable the ticketing integration to ConnectWise.

Roar Inspector Setup

In Roar, navigate to Admin > Inspectors > Navigate to the ConnectWise Inspector > Select Add System.

Fill in the following information:

  • Environment: Select the Environment this System Inspector should be associated to
  • Friendly Name: Suggested "[Environment Name] ConnectWise"
  • Agent: Cloud-Linux
  • Company ID: The Company ID you used to log into your ConnectWise instance
  • Connectwise URL: The URL used to access your ConnectWise instance
  • Public API Key: The public API key generated above
  • Private API Key The private API key generated above
  • Company Status(es): List of Company Status types that will be used in filtering the results returned.
    • Please note this field is case-sensitive.
  • Company Type(s): List of Company Types that will be used in filtering the results returned.
    • Please note this field is case-sensitive.
  • Scheduling: The Inspector will default to run once a day at the time the Inspector is set up. Here you can adjust the schedule
  • Inspector Version: Latest

Select Save. The Inspector will now be triggered to run within the minute.

Auto-Discovery: Internet Domain/DNS Inspector

The ConnectWise Inspector Auto-Discovers Internet Domain/DNS Inspectors.

To set up an Auto-Discovered Internet Domain/DNS Inspector, please see our Internet Domain/DNS Inspector Documentation.

Last Updated: 2019-12-27

Updated about a month ago

ConnectWise Manage


This document provides the steps required to configure the ConnectWise Manage Inspector.

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