Deep Sales Discovery

Here are the three inspectors we recommend using to gather information about prospective customers: Internet Domain & DNS, TLS/SSL Certificates, and Dark Web Monitoring.

Prepare for your initial visit with a prospective customer by reviewing the results of these inspections.

Here’s what to focus on:

1. Internet Domain Inspector

Find out when their business/brand was registered under the Internet Domain creation date field in Liongard.
Find our their Domain Registrar (Go Daddy, etc.) to be informed and speak to how your MSP has experience, if any, working with this registrar.
Determine if the domain is expiring soon. Nothing like saving a prospective customer from downtime!
Identify if an SPF record is in place to learn about approved email sending sources. If there is no SPF record, be prepared to chat on why this is important.
Go to DNS and review the A record to see where their website is hosted (far right column). Be prepared to talk about anything you see there, such as Rackspace, AWS, etc.
Under DNS, review the MX record to see where email is hosted. Be prepared to speak about the vendor you see there such as Microsoft 365, Google, etc.
Under DNS, review other subdomains discovered. Take time to review their website and these subdomains to be informed on your initial visit.

Find out if the certificate, if any, is expiring. Again, nothing like averting disaster for a prospective customer!

Be prepared to discuss why security is important and how they can protect their staff from known breaches.

Updated 3 months ago