Roar Users Guide & Documentation

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Kaseya VSA

This document provides the steps required to configure the Kaseya VSA Inspector.


Quick Details:

Recommended Agent: On-Demand
Supported Agents: On-Demand, On-Premise, or Self-Hosted
Is Auto-Discovered By: N/A
Can Auto-Discover: Kaseya Child Tenants
Parent/Child Type Inspector: Yes
Inspection via: API
Data Summary: Here


See it in Action

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Third Party Authentication Source for Multi-Factor Authentication (MFA)

If you are using a third party authentication source for Multi-Factor Authentication (MFA), you may have issues enabling the Inspector. If using AuthAnvil, whitelisting the user or Cloud Agent IP address will allow the Inspector to land.

This is a known issue, and it is on our roadmap to improve this capability.

Inspector Preparation Setup


System Level User

A System Level User is required for this Inspector. We attempt to grab Organizations, Users, User Roles, User Scopes, Assets, and Agent information using read-only endpoints.

Liongard Inspector Setup

Step 1: Parent Inspector Setup

Since Kaseya VSA is a multi-tenant system where a single portal is used to manage many Environments, you will set up a single "Parent" Inspector with the System Level User that will then auto-discover "Child" Inspectors for each Environment.

In Liongard, navigate to Admin > Inspectors > Navigate to the Kaseya VSA Inspector > Add System.

Fill in the following information:

  • Environment: Select your MSP's Environment
  • Friendly Name: Suggested Naming: [MSP Name] Kaseya RMM Parent
  • Agent: Select CLOUD-LINUX
  • Inspector Version: Latest
  • URL: The URL of your Kaseya VSA instance, including the protocol (http://, https://)
  • The Username of the User to Login as: Username of the System User to access Kaseya VSA
  • The Password of the User to Login as: Password for the System User to access Kaseya VSA
  • Schedule: The Inspector will default to run once a day at the time the Inspector is set up. Here you can adjust the schedule

Select Save. The Inspector will now be triggered to run within the minute.

Step 2: Child Inspector Setup

After the first run of the Parent Inspector, your client Kaseya VSA organizations will be Auto-Discovered in the Discovered Systems tab on the Inspectors > Kaseya VSA page.

Navigate to the Discovered Systems tab in your Inspectors > Kaseya VSA page

  • Activate or Archive your Discovered Systems by ensuring that they're mapped to the correct Environment > Check the checkbox to the left of Inspector(s) > Select the Actions drop down menu > Activate Launchpoints

Optional: Turn on Flexible Asset/Configuration Auto-Updating

If you would like this Inspector's data to be sent to ConnectWise and/or IT Glue, turn on Flexible Assets/Configurations for this Inspector:

  • ConnectWise: Admin > Integrations > ConnectWise > Configuration Types > Confirm the "Configuration Auto-Updating" toggle is enabled
  • IT Glue: Admin > Integrations > IT Glue > Flexible Assets > Confirm the "Flexible Asset Auto-Updating" toggle is enabled

Inspector FAQs

Updated about a month ago

Kaseya VSA

This document provides the steps required to configure the Kaseya VSA Inspector.

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