Overview

Visual Insights Pro: Excel, and QuickBooks

Visual Insights Pro now includes out-of-the-box integrations for Excel, and QuickBooks, expanding its real-time dashboard capabilities. These new connectors make it easy to pull in diverse data sources and build polished, branded dashboards and reports for both internal teams and clients.

Feature Highlights

• Excel Connector: Access Excel files via OneDrive or SharePoint, requires a Microsoft account.
• QuickBooks Integration: Real-time access to financial data for robust financial analysis.

For more information about these integrations, please review our Visual Insights documentation.

Liongard Metric Update: Improved data visibility in RoarPath

RoarPath (our custom JMESPath-based query language) now makes it easier to work with complex data. When viewing nested information, you can clearly see how child details relate back to their parent items—without extra setup or workarounds. This improvement helps you confidently connect things like installed software to the devices they belong to, build cleaner inventory views, and create more accurate compliance or alerting metrics, all using the data as it already exists.

Key Feature: Improved data visibility when working with nested information

When exploring detailed lists—like installed software on a device—you can now continue to see and use key device details without interruption. Previously, some device information could drop out of view during deeper analysis, even though it was still available behind the scenes.

With this update, everything stays connected the way you’d expect, making it easier to build insights that match real-world Liongard workflows and intuition.

Proactive Ticket Initiative (PTI): Enhancing Inspector Efficiency

We’re excited to introduce the Proactive Ticket Initiative (PTI)—a new support-driven process designed to reduce Inspector setup failures and improve overall inspection reliability.

PTI leverages automation and inspection analytics to proactively identify common setup issues that can lead to failed inspections. By surfacing recurring configuration problems early, this initiative minimizes repeated troubleshooting efforts and enhances the overall partner experience.

What PTI Addresses

The Proactive Ticket Initiative focuses on reducing failure rates caused by common, resolvable setup issues, including:

• Invalid or expired credentials
• Missing or insufficient permissions
• Network connectivity or firewall restrictions
• Misconfigurations within the target system

Benefits

By identifying and resolving these issues proactively, PTI helps:

• Decrease time spent troubleshooting repeat failures
• Increase successful inspection runs
• Improve partner satisfaction
• Prioritize support efforts based on the highest impact

How to Participate

Partners can opt into the Proactive Ticket Initiative by contacting Liongard Support or reaching out to their Account Manager.

For more details about Proactive Ticket Initiative (PTI), please review this KB article.

Minor Updates and Bug Fixes

Platform Minor Updates and Bug Fixes

• Fixed an issue with multiple prompts displaying when trying to delete an environment.
• Fixed an issue when trying to export reports for certain environments that contain special characters.
• Fixed an issue with export formatting on the Admin > Environments screen.
• Fixed an issue sorting by Date on the System Details screen for an inspector.
• Resolved an issue in the Asset Inventory where the CrowdStrike icon used in dark mode was not showing correctly.
• Improved the Environments System page by adding a column called 'Status' that shows the health of a system, giving users the context on whether the data is up to date or if it may potentially be stale.
• Improved the Liongard AI Query Companion on the Data Print Explorer tab to remain visible while scrolling, allowing users to validate their queries against the data print more easily.
• Fixed an issue with Network Discovery Events flooding the events table.
• Resolved an issue with users being unable to delete environments.

Integration and Inspector Minor Updates and Bug Fixes

• Active Directory
  • Resolved an issue with the Active Directory inspector where null was being returned for the domain value and the computer values were missing, impacting metrics and alerts.
• Asset Inventory
  • Network Discovery Devices now appear in the asset inventory.
  • Improved the Asset Inventory by adding the ingestion of Liongard Agent Data, displaying devices that have agents installed in the Inventory table.
  • Resolved an issue in the Asset Inventory where the Ninja RMM Inspector import of users in Identities and Accounts was not showing the accurate state of MFA Enabled.
  • Improved the Asset Inventory, for Devices, by adding asset count labels to the Inventory, Discovered, and Archive tabs.
  • Resolved an issue in Asset Inventory where Managed Printer devices were not discovered properly.
• ConnectWise
  • Resolved an issue with the ConnectWise integration where individual tickets were receiving excessive and duplicated notes.
  • Resolved an issue where the ConnectWise Asio inspector documentation link was not using the correct URL, causing the link not to work as expected.
• Cyber Risk Dashboard
  • Workstations by Operating System (MacOS) drill-down table now has a modernized table experience.
  • Encryption at Rest (BitLocker) (Windows Workstation) drill-down table now has a modernized table experience.
  • Remote Desktop Protocol (Windows Workstation) drill-down table now has a modernized table experience.
  • Workstations by Operating System (Windows Workstation) drill-down table now has a modernized table experience.
  • Total Workstations (Windows Workstation) drill-down table now has a modernized table experience.
  • TLS/SSL on Domains drill-down table now has a modernized table experience.
  • Subdomains (Internet Domain/DNS) drill-down table now has a modernized table experience.
  • Total Domains (Internet Domain/DNS) drill-down table now has a modernized table experience.
  • Microsoft 365 Defender (Microsoft 365) drill-down table now has a modernized table experience.
  • Privileged Users MFA Enforcement Status (Conditional Access Policies) drill-down table now has a modernized table experience.
  • Inspectors (All)
    • Resolved an issue with inspector discovery where agent assignment logic for the discovered inspector did not correctly handle agent selection, causing incorrect or inconsistent agent assignments.
• Internet Domain/DNS
  • Resolved an issue in the Internet Domain/DNS inspector that caused incomplete dataprints when DNS API responses were intermittently incomplete, incorrectly triggering change detections and resulting in false positive alerts.
  • Resolved an issue with the Internet Domain/DNS inspector where duplicate inspectors were automatically created, activated, and then triggered alerts.
  • Resolved an issue with the Internet Domain/DNS inspector timing out when inspecting certain domains.
• IT Glue
  • Resolved an issue with the Manual Sync button for the IT Glue Pro Sync integration not loading correctly.
• Metrics
  • Renamed some metrics that had duplicate names.
• Microsoft 365
  • Resolved an issue with the Microsoft 365 inspector where an error would show when attempting to retrieve the refresh token.
  • Resolved an issue with the Microsoft 365 inspector where a re-authentication prompt was given when changing the parent inspector's assigned environment.
  • Resolved an issue with the Microsoft 365 inspector where deleting the parent inspector would fail with an error.
  • Added the data field "Users.signInActivity.lastSuccessfulSignInDateTime", with full support to be queried in metrics, to the Microsoft 365 inspector dataprint.
  • Resolved an issue with the Microsoft 365 inspector failing inspections on child inspections when encountering external 500 errors.
• PFSense
  • Resolved an issue with the PfSense inspector where inspection would complete successfully but would fail to return proper Version information, showing a "Command not found" error.
• Windows WorkStation / Server
  • Added additional CPU support to the Windows 11 Compatibility list.
  • Fixed an issue that caused workstation and server inspectors to not return network data.
  • Improved consistency in returning roles from the Windows Server Inspector.
  • Resolved an issue with the Windows Workstation inspector where the Inspector Overview did not correctly display antivirus software for workstations with AV software installed.

Visual Insights Minor Updates and Bug Fixes

• Improvements
  • Added a year/month display option when converting dates to text so time-based reporting is easier to scan.
• Bug Fixes
  • Fixed a major share link issue so viewers’ filter selections persist correctly and respect the allowed filter values on the base link.
  • Stopped dashboards from failing to refresh data when a filter variable configuration can’t be found, falling back safely instead.
  • Repaired search-type filter variables so the search box, apply behavior, and chips all reflect the actual search text.
  • Prevented temporary ConnectWise sync errors from flooding alerts while still tracking retries behind the scenes.
  • Resolved an issue where users sometimes saw a login screen instead of being signed in from their token link.
  • Prevented certain ConnectWise timeout errors from being sent to error tracking when they’re transient and expected.
  • Reduced false “You are offline” popups by checking real backend connectivity with retries before showing the dialog.
  • Stopped the 2FA reminder dialog from appearing for Liongard token-based logins when it isn’t required. Fixed Excel integration token handling so refresh tokens no longer expire after 24 hours and break scheduled syncs.
  • Corrected a dashboard layout bug where saving a widget could cause other widgets to jump and overlap. Fixed date-based drilldown displays so date columns show the correct values instead of overwritten, floored dates.
  • Ensured numeric columns in drilldowns sort as numbers, not text, and removed stray blank rows from the results.
  • Dramatically improved loading performance for large joined datasets so the editor opens much faster. Adjusted the global date filter so it only appears when at least one widget actually uses a date-based x-axis. Fixed dashboard copying so large dashboards duplicate more reliably instead of getting stuck "copying" indefinitely.
  • Fixed a bug where users sometimes saw a logout or login screen the first time they opened the app from a token.
  • Ensured matrix widgets on share links only show the filter values that were actually selected, not all possible values.
  • Tightened share link security and behavior for filter variables, backed by new automated tests so regressions are less likely.