Liongard Terminology

This document contains terms that are used in Liongard, as well as others used within the industry.

Liongard Terminology

Activate (Discovered Inspectors) - When Discovered Inspectors are activated, they become Active Inspectors and move under the Active Inspectors tab.

Active Inspectors - Inspector scheduled to run on a recurring basis. An Inspector is considered Active once it successfully runs and lands in a 30 day period.

Actionable Alerts- Actionable Alerts make Liongard's data actionable. Actionable Alerts will trigger in Liongard and, if configured, as a support email or as tickets in your PSA. Alerts are triggered based on rules which are based on Liongard's Metrics feature.

Agents - Liongard gathers information about your Environments and customer networks via installed Agents. Agents may be installed in the cloud or on a customer's network. Agents run Inspectors.

Alerts Addressed - Remediated Open Alerts.

Archive (System Inspectors) - When Discovered Inspectors are archived, they are deactivated and will move under the Archived Systems tab. Archiving a Discovered System Inspector will prevent it from being auto-discovered.

Archived Systems - Inspectors that are not scheduled to run. Archived Systems allow users to hide systems they do not want Liongard to inspect.

Auto-Discovery - The ability for Liongard, after an Inspector runs, to see the potential for other Inspectors, and set them up. Most Inspectors will not be auto-activated by Liongard. You can find auto-discovered systems under Discovered Systems.

Change Detections- Change Detections capture critical changes in Liongard. These Change Detections can be seen in the timeline of a Liongard Inspector as well as in an Environment's Single Environment Dashboard. Change Detections are based on Metrics.

Completed Inspector - An Inspector is considered to be completed if it is "Active" (no longer in a Discovered/disabled/archived state) and has landed at least once. An Inspector can be considered Completed regardless of whether the Inspector is currently enabled or not.

Data Print - The raw data Inspectors return to Liongard. Data Prints are written in JSON.

Discovered Systems - Auto-discovered Inspectors.

Disabled Inspector. - A "Disabled" Inspector will not run until it is re-enabled.

Endpoint Inspector - Linux, Windows Server, and Windows Workstation Inspectors are considered to be Endpoint Inspectors. These Inspectors run queries to gather information from remote computing devices and/or endpoints.

Environment - An Environment is one company in Liongard.

Friendly Name - A unique name representing individual Inspector launchpoints. By clicking an Inspector's Friendly Name, users can access the data that Inspector has gathered.

Integrations - Integrations connect other vendor applications to Liongard in order to share data between the platforms. Liongard offers many Integrations to PSAs, documentation tools, reporting tools, and more.

Inspectors - The individual queries that gather information from various systems.

JMESPath - The query language used to create Metrics in Liongard.

JSON (JavaScript Object Notation) - The data interchange format used in Liongard's Data Prints.

Launchpoint(s) - A configured instance of an Inspector. An Inspector is pointed at an actual system and is configured to run inspections.

Local Inspection - An Inspector aimed at the same server that the Agent performing the inspection is installed on.

Metrics- Queries used to extract specific pieces of data from an Inspector's Data Print.

Notes- Liongard's Notes allow users to add human intelligence to automated documentation. Notes are short text snippets that can be added to an Environment or a System in Liongard.

Onboarding Checklist - A checklist intended to walk new Liongard users through the necessary steps to get started in Liongard.

On-Demand Agent - A type of Cloud Agent, installed and managed by Liongard for public-facing system inspections/systems that do not need privileged network access.

On-Premises Agents - On-Premises Agents are installed within a closed network (preferably on a Domain Controller). These are used to run Inspections for systems that need privileged network access.

Open Alerts - Actionable Alerts created by Liongard according to the active rules in Liongard's Actionable Alerts feature.

Parent/Child Inspectors - Inspectors that inspect multi-tenant systems. Parent/Child Inspectors use auto-discovery. To set up these Inspectors, users create one "Parent Inspector" which will auto-discover all of the companies within that multi-tenant system as "Child Inspectors."

Quick Views - A Liongard feature that allows users to save filtered and/or sorted data table views so they can easily recreate the view when returning to the Inspector.

Remote Inspection - Inspections happening on a server or device other than where the Agent is installed.

Reports - A Liongard feature used to create reports from data gathered by System Inspectors.

Self-Hosted Agent - Similar to the On-Premises Agent, but installed in an MSP's data center and used for Liongard Environments that do not have an On-Premises server available to install an On-Premises Agent. Self-Hosted Agents can be used for multiple "serverless" Environments.

System(s) - A cloud-based system, network device, application & service, or endpoint.

Industry Terminology

Access Point - A device that allows wireless-equipped computers and other devices to communicate with a wired network.

API (Application Programming Interface) - A set of functions and procedures allowing the creation of applications that access the features or data of an operating system, application, or another service.

AV (Anti-Virus) - Software developed to detect, remove, and prevent computer viruses from infecting and defecting hardware/systems.

CMS (Content Management System) - The collection of procedures used to manage workflows in a collaborative environment. In a CMS, data can be defined as nearly anything: documents, movies, pictures, phone numbers, scientific data, and so forth. CMSs are frequently used for storing, controlling, revising, semantically enriching, and/or publishing documentation. Serving as a central repository, the CMS increases the version level of new updates to an already existing file. Version control is one of the primary advantages of a CMS.

CSP (Cloud Service Provider) - A business model for providing cloud services.

DaaS (Desktop-as-a-Service) - Also called a virtual desktop or hosted desktop services, it is the outsourcing of a virtual desktop infrastructure (VDI) to a third-party service provider.

Data Center - A facility used to house computer systems and associated components, such as telecommunications and storage systems. It generally includes redundant or backup power supplies, redundant data communications connections, environmental controls (e.g., air conditioning, fire suppression) and security devices.

DHCP (Dynamic Host Configuration Protocol) - A protocol that lets a server on a local network assign temporary IP addresses to a computer or other network devices.

Documentation Tool - A database that holds documentation and allows MSPs to standardize documentation and track devices.

Endpoint - A remote computing device that communicates back and forth with a network to which it is connected. (Ex: Desktops, Laptops, Workstations, Servers, etc.)

LAN (Local Area Network) - A computer network that spans a relatively small area.

MSP (Managed Service Provider) - An MSP is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model.

Network - A group of two or more devices that can communicate with one another.

Peripheral Input Device - A device used to enter information and/or instructions into a computer for storage or processing and to deliver the processed data to a human operator or, in some cases, a machine controlled by the computer. (Ex: Keyboard, Mouse, Smartphones, etc.)

PSA (Professional Services Automation) - A database for MSPs' customers, their companies, Service Level Agreements, Ticketing, etc. Professional Services Automation enables professional workers to manage and execute some or most tasks associated with their jobs. A PSA is designed for a services industry that relies on the management of knowledge and information in order to provide services to clients or other businesses.

RMM (Remote Monitoring and Management) - RMMs allow MSPs to monitor and manage their customers' environments remotely. An RMM is a collection of information technology tools that are loaded to client workstations and servers. These tools gather information regarding the applications and hardware operating in the client’s location as well as supply activity reports to the IT service provider, allowing them to resolve any issues. An RMM usually provides a set of IT management tools, like trouble ticket tracking, remote desktop monitoring, support, and user information through a complete interface.

Virtual Machine - Software that makes it possible to use one computer operating system (like Windows 10) on a computer running another system (like a MacBook Pro). Examples include Virtual Boxes, Parallels, and VM Ware.

WAN (Wide Area Network) - A computer network that exists over a large-scale geographical area.