Product Feedback and Metric Library

Liongard's "Product Feedback" feature is an integral component of our Experiment and Evolve core value. This tool allows partners to communicate their insights, experiences, and suggestions directly to the Liongard team. Whether it's a feature enhancement or a usability improvement, your input is invaluable in helping us refine our platform to better meet you and your teams' needs. You can also access the Metric Library, which is a centralized collection of predefined metrics that partners can use.

You can access the Product Feedback portal and the Metric Library in the app as seen above (Support > Product Feedback/Metric Library), or you can access them directly at https://liongard.canny.io/feature-requests and https://liongard.canny.io/metrics-library.

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Product feedback and Metric Library access

You do not need an account to view requests or metrics, but in order to leave feedback or vote, you will have to create an account and log in.

Best Practices for Submitting Feedback

• Categorize your Idea: Use the "Category" dropdown to correctly classify your feedback. This helps route your feedback to the right team quickly
• Title your Feedback Appropriately: Provide a concise and descriptive title in the "Title" field to summarize your feedback at a glance.
• Explain the Importance: In the "What is your feedback? Why is it important to you?" section, describe how the issue or feature request could improve your workflow or day to day operations. Understanding the significance helps us prioritize changes.
• Propose a Solution: If you have an idea of how your issue could be resolved or what would enhance your experience, describe it in the "What's your ideal solution?" section.
• Provide Supporting Materials: Use the "Attachments" section to upload screenshots, error logs, or any other documents that can provide additional context.