Overview

Below are resources to support you and your team in getting the most out of Liongard.

We suggest ALL Liongard users sign up for Liongard Academy, Liongard's resource center, and complete the What is Liongard?: An Introduction course. This course will provide a basic understanding of Liongard, what it does, how we do it, and the basic navigation of the platform.

AFTER this course is completed, we recommend the additional coursework below per user role.

Technical Liongard Users

• Complete our Troubleshooting Customer Issues course to learn how to use Change Detections and Liongard's Timeline to troubleshoot customer issues. Note: This can be safely omitted if moving directly to our Liongard Certified Professional Learning Path listed next.
• Complete our Liongard Administrator Certification Learning Path to learn how to leverage Liongard’s automation and unified visibility to standardize your processes, secure your customers’ systems, and scale your MSP
• Then, complete our How to Write a Metric Learning Path to unlock Liongard's data, Change Detections, Actionable Alerts, and Reports. By the end of this learning path, you will have a basic understanding of Metrics and how to write JMESPath queries to get to the data you care about faster.

Account Managers and Billing/Accounting Professionals

• Complete our Get to Data Faster with Liongard's Metrics and Reports course where you will learn how to get to the data that matters most to your team faster.
• Watch our Quarterly Business Reviews Using Liongard webinar to learn how to use data from Liongard to quickly generate your Quarterly Business Reviews.

Security Professionals

• Complete our Liongard Administrator Certification Learning Path to learn how to leverage Liongard’s automation and unified visibility to standardize your processes, secure your customers’ systems, and scale your MSP.
• Watch our How Liongard Helps Maintain Your Security Posture webinar to learn how Liongard's Metrics, Actionable Alerts, Change Detections, and Reports can help you maintain a strong security posture to better protect your customers.

Leadership Professionals

• Complete our Get to Data Faster with Liongard's Metrics and Reports course where you will learn how to get to the data that matters most to your team faster.
• Onboarding new talent? Direct them to our Introduction to Managed Service Providers course to help them familiarize themselves with the value of an IT Service Provider.