Liongard Academy Manager Access Knowledge Base

This knowledge base is used to support current Liongard Academy managers. For any Liongard Academy manager issues this document cannot resolve, corrections, or suggestions for additional content, email [email protected].

How Do I Access My Learning?

As a Liongard Academy manager, you will default to the manager dashboard upon logging into Liongard Academy. To switch to your learner view, select your initials in the top-right corner and select "Switch to Learner". You can follow the steps in the learner view to Switch to manager to return to the manager view.

How Do I Add Users?

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Email Domain

In order for a user to visible to you as a manager, their account must use their company email (your domain).

Self-Register

Users can self-register by visiting the Liongard Academy and using the "Register Now" option in the top-right corner.

Create Users

• Click the Users tab in the left-hand menu
• Click Actions in the top-right
• Select Create from the drop-down menu
• Fill out the First Name, Last Name, and Email (company email)
• Send Invite to User toggled On
• Click Save

The user will receive an email from [email protected] with instructions on activating their account.

Invite Users

• Click the Users tab in the left-hand menu
• Click Actions in the top-right
• Select Invite from the drop-down menu
• In the pop-up box, provide the users' emails (company email) as a comma-delimited list
• Type of user Learner
• Click Invite

The user(s) will receive an email from [email protected] with instructions on activating their account.

How Do I Resend a User Invite?

All new users will receive an email from [email protected] with instructions on activating their account. If the user has not received the email, you can resend it. The following are the steps to resend the email:

• Click the Users tab in the left-hand menu
• Click Pending Users above the user list
• Locate the user from the provided list
• Hover your mouse over the user and click the three dots on the right-hand side
• Select Resend from the drop-down menu
• Alternatively, you can select Users not getting email?, and you'll be provided the activation link, which you can copy to your clipboard and provide directly to the user

How Do I Delete a User?

• Click the Users tab in the left-hand menu
• Locate the user from the provided list
• Hover your mouse over the user and click the three dots on the right-hand side
• Select Delete from the drop-down menu

How Do I Reset a User's Password?

• Click the Users tab in the left-hand menu
• Locate the user from the provided list
• Click the User
• Select the Set Password button below the user's name
• Alternatively, the user can use the Forgot your password? option at the Liongard Academy login screen.

How Do I Reset a User's 2FA?

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Common 2FA Issue

The Liongard Academy uses a seperate 2FA token then the Liongard application. Ensure the user is not attempting to user their Liongard 2FA token when accessing the Liongard Academy.

• Click the Users tab in the left-hand menu
• Locate the user from the provided list
• Click the User
• Select Deactivate 2FA
• The user will be prompted to enroll in 2FA the next time they log in to Liongard Academy.

How Do I Enroll Users in Courses?

Enrolling your users can be accomplished in a few different ways.

Enroll Specific Users

• Click the Enrollments tab in the left-hand menu
• In the Select Courses box, select the applicable courses
  • Alternatively, you can use the Switch to Paths option above the box to assign a Learning Path
• In the Select Users box, select the applicable users
• Select Enroll

The users will receive an enrollment email from [email protected] for each course enrolled.

Enroll All Users

• Click the Enrollments tab in the left-hand menu
• In the Select Courses box, select the applicable courses
  • Alternatively, you can use the Switch to Paths option above the box to assign a Learning Path
• In the Select Users box, select the Switch to Groups option above the box
• Select your group in the box
• Select Enroll

The users will receive an enrollment email from [email protected] for each course enrolled.

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Auto-Enroll New Users

Enrolling your group to courses only applies to your current users. If you are interested in having any new user automatically enrolled, email [email protected] with your request and include the courses or learning paths that you want to setup for auto-enrollment.

How Do I Access Reporting?

A default reporting dashboard is available by clicking the Manager Dashboard option in the left-hand menu. Additionally, you can click Reports in the left-hand menu for more targeting reporting.