Can I reuse a Liongard Agent that was installed by a different MSP?

Question

Our MSP acquired a new customer and their previous MSP used Liongard. Can I reuse a Liongard Agent that was installed by a different MSP?

Solution

When setting up a Liongard Agent, configuration of that Agent includes items that determine which Liongard Instance the On-Premises or Self-Hosted Agent is allowed to communicate with. Therefore, you must uninstall any existing Agent(s) and install new Agent(s) using your MSPs' specific configuration fields.


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