Liongard Roar

Roar Users Guide & Documentation

Welcome! You'll find comprehensive guides and documentation to help MSPs start working with Liongard's Roar as quickly as possible, as well as support if you get stuck. Let's go #MakeITRoar!

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Overview

Metrics give you the ability to write a query to extract specific pieces of data from an Inspector's Data Print. With Metrics, you can utilize Roar's Change Detections, take advantage of Liongard's Actionable Alerts, and use Liongard's Reporting capabilities to better serve your team and clients.

In its raw form, an Inspector's Data Prints lands in Roar as a JSON Object. Using JMESPath, a query language of JSON, you can create Metrics in Roar in multiple ways. Learn How to Create a Metric here.

By default, Liongard enables select Metrics to auto-display in your platform. To display additional Metrics in your platform, navigate to Admin > Metrics. Then, toggle the Display toggles on according to your preference

Metrics are not pushed into your PSA or Documentation Tool integrations.

What can Metrics do for your team?

Metrics can help your team:

Isolate Data from an Inspector's Data Print

Our Inspectors often pull vast amounts of data. Because of this, we work to surface only what will be valuable to our partners into each Inspectors' different Data Views. However, the full set of data that each of our Inspectors brings back can be found in each Inspectors' Data Print tab.

If we pull the data back through an Inspector but do not surface it in one of our Inspectors' Data Views, it can still be surfaced in your Roar platform through creating a Metric. To learn how to create a Metric, please review our How to Create a Metric documentation.

You can find Metrics displayed in four places in Roar:

  1. In Roar, navigate to your Dashboard > Select an Environment > Select the Metrics tab. Here you can see all Metrics (that have been turned on to display) across all Inspectors for the selected Environment.

Learn How to Set up a Single Client Report

  1. In Roar, navigate to Admin > Inspectors > select an Inspector > select a Friendly Name > select the Metrics tab. Here you can see all Metrics (that have been turned on to display) for the selected Inspector and Environment.

Learn How to Set up a Single System Report.

  1. In Roar, navigate to your Dashboard > select a System Inspector Type > select the Metrics tab. Here you can see all Metrics (that have been turned on) across all Inspectors for the selected System Type.

Learn How to Set up a System Type Report

  1. In Roar, navigate to your Dashboard > Select an Environment. This takes you to a Single Environment Dashboard Screen. Here you can see Metrics that have been globally selected across all Environments for each System.

Metrics Library

To view all of Roar's prewritten Metrics as well as Metrics written by your team, in your instance navigate to Admin > Metrics. On this screen, you can create your own Metric using our Metric Builder.

Review our documentation on How to Create a Metric to learn more.

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Recently Added Metrics

When a new Metric is added in Roar, it will be highlighted in green for 30 days. If you would like to sort your Metrics table by newly created Metrics, in the Columns drop down, add the "Created On" column.

Monitor Change in Systems with Liongard's Change Detections

Because Roar is collecting data daily, we are able to keep track of it using Roar's timeline feature. On the timeline, Roar also has the ability to capture critical changes across the Systems you are managing, and you have the ability to customize Change Detections.

To learn more about leveraging Metrics for Change Detections, please review our Change Detection documentation.

Standardize your Customer Support with Liongard's Actionable Alerts

Liongard's Actionable Alerts are built on Metrics. On the Metrics screen, you can see which Metrics are related to rules. The Related Rules column displays the number of rules associated with the Metric. This includes if a Metric is used within a rule's conditional statement and/or added to a rule’s Alert Body or Comment.

By clicking into the count, you will see which Rules are associated with this Metric.

You can create your own custom Actionable Alert rules as well as leverage Liongard's prewritten rules to have proactive, automated alerts land in Roar and/or your PSA or email.

Learn how to leverage Roar's Metrics for Actionable Alerts in our Actionable Alerts documentation.

Report on the Data you and your Team Care Most About

Learn how to leverage Roar's Metrics for Reporting in our Reporting documentation

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BrightGauge Integration

If you are integrating Roar with BrightGauge, please know that any Metric turned on in Roar will make them visible in BrightGauge as well.

Last Updated: 2020-04-13

Updated about a month ago


Metrics


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